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Elk Grove Water District

Serving the Residents of Elk Grove

| Customer Service Portal | Mon – Thu: 7:30 AM – 5:00 PM   Fri: 7:30 AM – 4:00 PM (Closed Alternate Fridays) | 916-685-3556

  • About
    • About Elk Grove Water District
    • Board of Directors
    • Holiday Schedule & Meeting Calendar
    • Agendas & Minutes
    • Ordinances
    • Publications
    • FRCD Board Policies
  • FRCD
    • History
    • Community Conservation Education Program
  • Customers
    • Bill Payment Options
    • Area Map – Who Is My Water Provider?
    • FAQs
    • Reading Your Meter
    • Water Rates
    • Water Restrictions
    • Cross-Connection
    • Customer Service Portal
    • Forms
    • Bill Inserts
    • Notifications, Newsletters and Surveys
  • Departments
    • Operations
      • Operations Reports
    • Technical Services
      • Capital Improvement Program
      • CIP Projects
      • Development Services
      • Standard Construction Specifications
    • Finance
      • Water Rates
      • Financial Information
      • State Controller’s PublicPay
      • State Controller’s ByTheNumbers
      • Special Districts Financial Transactions Report
    • Human Resources
      • Careers
      • Benefits Summary
      • Salary Schedule
      • Organizational Chart
  • Conservation
    • Conservation Resources
    • Around the House
    • Around the Yard
    • Water Restrictions
    • Report Water Waste
  • Contact
    • Contact Us
    • Who Is My Water Provider?
    • Report Water Waste
    • Request Public Records

Announcement

The Elk Grove Water District (EGWD) has closed its main lobby to the public due to COVID-19 virus concerns.  EGWD takes the health and safety of its customers and its staff very seriously and is imposing this closure to minimize the risk of both contracting and spreading the COVID-19 virus amongst our staff and to you, our customers.

We remain available to serve you at 916-685-3556, Monday-Thursday from 7:30 am to 5:00 pm and every other Friday from 7:30 am to 4:00 pm.  Customers can still pay their water bills online, on site by placing their payment in the overnight drop box located to the left of the main Administrative building front door, or by calling the Interactive Voice Response (IVR) system at 916-249-8944 and following the command prompts.

EGWD’s commitment and priority is the safety of the public and its employees while maintaining a safe and reliable water supply for you and your family.

Florin Resource Conservation District-

Elk Grove Water District


Log in to your account to pay your bill online or take a minute to learn about water conservation and restrictions.

PAY BILL ONLINE
MANAGE ACCOUNT

Coronavirus COVID-19 Information

District Current Risk Level: Level 3.5

Coronavirus COVID-19 Press Release

Coronavirus COVID-19 Plan

COVID-19 Home to Office Playbook

Elk Grove Water District Logo

Financial System Needs Assessment

The FRCD/EGWD is requesting proposals from qualified consulting firms to conduct a financial systems needs assessment. For more information, please click on the link below. All proposals are due by December 18, 2020.

READ MORE

District Transparency Certificate of Excellence

Elk Grove Water District has received the Special District Leadership Foundation (SDLF) District Transparency Certificate of Excellence for its promotions of transparency in operations and governance.

Paperless Billing

Make life simple and save the environment. Sign up for paperless billing!

Paperless Billing

New Automated Payment Option!

CALL (916) 249-8944
Available free of charge, 24/7. Have your account # ready and follow the prompts:
-Make a payment
-Check your account balance
-Check your water usage
-All major debit/ credit cards accepted

 

Water Conservation

Water conservation is necessary for preserving the security and safety of our community. Find out how you can save water, and see what water restrictions are currently in place in Elk Grove Water District.

HOW TO BETTER CONSERVE

WATER RESTRICTIONS

EGWD’s Mission

We are committed to supplying our customers with high quality, safe water along with outstanding customer service for current and future generations.

Transparency
Leadership
Caring
Integrity
Professionalism
Vision

READ MORE

THE ELK GROVE WATER DISTRICT WANTS TO HELP WITH YOUR WATER BILL

On March 4, 2020, the Governor of the State of California proclaimed a State of Emergency to exist in California due to COVID-19. As a result of this proclamation and further actions taken by the Governor, we know customers may be experiencing a financial hardship during this time and we want to help.

Here are 3 things we are going to do:

  1. NO SHUT OFFS FOR NON-PAYMENT
    Starting April 1, 2020, and until further notice, we will not terminate your water service due to non-payment. We want to ensure all our customers have access to safe and clean water at this time.
  2. WAIVING LATE PAYMENT PENALTIES, DOOR TAG FEES AND OVER THE PHONE PAYMENT FEES
    Starting April 1, 2020, and until further notice, we will be waiving all late payment penalties, door tag fees and over the phone payment fees. Customers will not be required to repay any of the fees and penalties that are waived.
  3. PROVIDING FLEXIBLE PAYMENT OPTIONS
    For customers who may have difficulty paying their bill during this State of Emergency, we are offering payment arrangements. Customers can set up installment payments and divide it over several months. To set up a payment arrangement, call and speak to one of our Customer Service Representatives at 916-685-3556.

Meetings & Events

List of Events

VIEW AGENDA/BOARD PACKET - 01.19.2021 Regular Board Meeting

NON-EGWD Meetings of Public Interest

 

Press Release for Public Meeting

Contact Us

Location:

9257 Elk Grove Boulevard
Elk Grove, CA 95624

Hours:

Monday - Thursday: 7:30 AM - 5:00 PM
*Friday: 7:30 AM - 4:00 PM

*Our office is closed on alternate Fridays.

View Schedule

Office & After Hours Emergencies:

916-685-3556

Unsure who your water provider is? Go to the Be Water Smart website where you can input your address to find your water provider.

BE WATER SMART

Report Water Waste:

SUBMIT REPORT

New Customers

If you need to sign up for a water service account, please, follow the link below.

New Service Request

Demand Requests

If you need a demand for payment, please click on the link to upload your request.

Please allow 3-5 business days to process.

New Demand Request

About
About the EGWD
Agendas & Minutes
Board of Directors
Meeting Calendar & Holidays
Publications
Ordinances

FRCD
History
Community Conservation

Customers
Bill Payment Options
Area Map
FAQs
Reading Your Meter
Water Rates
Water Restrictions
Cross-Connection
Forms

Departments
Capital Improvement Program
CIP Projects
Development Services
Water Rates
Financial Information
Careers
Benefits Summary
Salary Schedule
Organizational Chart

Conservation
Around the House
Around the Yard
Water Restrictions
Conservation Resources
Report Water Waste

Contact
Contact Us
Who Is My Water Provider?
Report Water Waste
Request Public Records

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