Announcement

Beginning March 17, 2020, and until further notice, the Elk Grove Water District (EGWD) will be closing its main lobby to the public due to COVID-19 virus concerns. EGWD takes the health and safety of its customers and its staff very seriously and is imposing this closure to minimize the risk of both contracting and spreading the COVID-19 virus amongst our staff and to you, our customers.

We remain available to serve you at 916-685-3556, Monday-Thursday from 7:30 am to 5:00 pm and every other Friday from 7:30 am to 4:00 pm. Customers can still pay their water bills online, on site by placing their payment in the overnight drop box located to the left of the main Administrative building front door, or by calling the Interactive Voice Response (IVR) system at 916-249-8944 and following the command prompts.

EGWD’s commitment and priority is the safety of the public and its employees while maintaining a safe and reliable water supply for you and your family.

Florin Resource Conservation District-

Elk Grove Water District

PAY BILL ONLINE

MANAGE ACCOUNT

Coronavirus COVID-19 Information

District Current Risk Level: Level 4.0

Coronavirus COVID-19 Press Release

Coronavirus COVID-19 Plan

COVID-19 Home to Office Playbook

Customer Service Portal

Visit the NEW Customer Service Portal where you can submit account requests electronically and securely.

Customer Service Portal

Paperless Billing

Make life simple and save the environment. Sign up for paperless billing!

PAY BILL ONLINE

New Automated Payment Option!

CALL (916) 249-8944

Available free of charge, 24/7. Have your account # ready and follow the prompts:

-Make a payment

-Check your account balance

-Check your water usage

-All major debit/ credit cards accepted

Water Conservation

Water conservation is necessary for preserving the security and safety of our community. Find out how you can save water, and see what water restrictions are currently in place in Elk Grove Water District.

HOW TO BETTER CONSERVE

WATER RESTRICTIONS

EGWD’s Mission

We are committed to supplying our customers with high quality, safe water along with outstanding customer service for current and future generations.

Transparency
Leadership
Caring
Integrity
Professionalism
Vision

THE ELK GROVE WATER DISTRICT WANTS TO HELP WITH YOUR WATER BILL

On March 4, 2020, the Governor of the State of California proclaimed a State of Emergency to exist in California due to COVID-19. As a result of this proclamation and further actions taken by the Governor, we know customers may be experiencing a financial hardship during this time and we want to help.

Here are 3 things we are going to do:

NO SHUT OFFS FOR NON-PAYMENT
Starting April 1, 2020, and until further notice, we will not terminate your water service due to non-payment. We want to ensure all our customers have access to safe and clean water at this time.
WAIVING LATE PAYMENT PENALTIES, DOOR TAG FEES AND OVER THE PHONE PAYMENT FEES
Starting April 1, 2020, and until further notice, we will be waiving all late payment penalties, door tag fees and over the phone payment fees. Customers will not be required to repay any of the fees and penalties that are waived.
PROVIDING FLEXIBLE PAYMENT OPTIONS
For customers who may have difficulty paying their bill during this State of Emergency, we are offering payment arrangements. Customers can set up installment payments and divide it over several months. To set up a payment arrangement, call and speak to one of our Customer Service Representatives at 916-685-3556.