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Elk Grove Water District

Serving the Residents of Elk Grove

| Customer Service Portal | Mon – Thu: 7:30 AM – 5:00 PM  Fri: 7:30 AM – 4:00 PM (Closed Alternate Fridays) | 916-685-3556

  • About
    • About Elk Grove Water District
    • Agendas & Minutes
    • Board of Directors
    • Citizens Water Academy
    • Gallery
    • Holiday Schedule & Meeting Calendar
    • Ordinances
    • Publications
    • FRCD Board Policies
  • FRCD
    • History
    • Community Conservation Education Program
  • Customers
    • Bill Payment Options
    • Area Map – Who Is My Water Provider?
    • FAQs
    • Unidirectional Flushing
    • Reading Your Meter
    • Water Rates
    • Water Restrictions
    • Cross-Connection
    • Customer Service Portal
    • Forms
      • Construction Water Meter Application
      • Demand Requests
      • Fire Flow Request
      • New Service Request
      • Request to Close Account
    • Bill Inserts
    • Notifications, Newsletters and Surveys
    • Water Rate Calculator
  • Departments
    • Operations
    • Technical Services
      • Capital Improvement Program
      • CIP Projects
      • Development Services
      • Standard Construction Specifications
    • Finance
      • Water Rates
      • Financial Information
      • State Controller’s PublicPay
      • State Controller’s ByTheNumbers
      • Special Districts Financial Transactions Report
    • Human Resources
      • Benefits Summary
      • Careers
      • Employee Policy Manual
      • Class Specifications
      • Organizational Chart
      • Salary Schedule
  • Conservation
    • Conservation Resources
    • Around the House
    • Around the Yard
    • Water Restrictions
    • Report Water Waste
  • Contact
    • Contact Us
    • Who Is My Water Provider?
    • Report Water Waste
    • California Public Records Request Act
Elk Grove Water District  >  FAQs

FAQs

Q1: How do I know if I'm an Elk Grove Water District customer?

We serve Elk Grove Residents in the area roughly between Sheldon Road, Highway 99, and Grant Line Road. To see our boundaries, please view the Area Map.

Q2: How do you ensure the safety and purity of my water?

The Elk Grove Water District meets or exceeds all State and EPA water quality standards. Our water quality staff works with theCalifornia State Water Resources Control Board and independent certified testing laboratories to continuously monitor the quality of the water supplies. Want more details? Click Here to see a copy of our annual Water Quality Report (Consumer Confidence Report).

Q3: Who governs the Elk Grove Water District?

The Elk Grove Water District is a public utility operated by the Florin Resource Conservation District. The FRCD is governed by a five member, publicly elected Board of Directors who are responsible for assuring the district delivers on its mandate to deliver high-quality drinking water.

The board meets on the third Tuesday of the Month at 6:00pm. Members of the public are always welcome to attend.

Click here for information on our Board of Directors.

Q4: How can I do a better job conserving water?

Water is our most precious resources. Go to our Conservation Resources page to get many good ideas for saving water.

Q5: How can I pay my water bill?

Elk Grove Water District offers a variety of ways to pay your water bill.

  • Pay or view your bill online. Click Here to login or register.
  • Pay by check- mailing address: Elk Grove Water District, P.O. Box 1030 Elk Grove, CA 95759
  • Call 916-685-3556 - Pay with a  live Customer Service Representative during regular business hours
  • Call 916-249-8944 - FREE automated payment option. Available 24/7 Have your account # ready and follow the prompts.
  • Stop by and make a payment in person. Click Here for a map.

Per the State of California Commercial Code 3311(c)(1), communications concerning disputed debts, including an instrument tendered as full satisfaction of a debt, are to be sent to:

Attention: Patrick Lee

9829 Waterman Rd.
Elk Grove, CA  95624

Q6: Whose pipes are whose?

The Elk Grove Water District is responsible for pipes on the "street side" of the water meter, including all service lines and water mains extending throughout the community. EGWD is also responsible for the water meter itself. If you notice a water leak in the street or near your water meter, please call us at (916) 685-3556 to report it.

The property owner is generally responsible for all pipes and plumbing on the "customer side" of the water meter. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property's water system connects to the water meter.

Q7: I found a Notice of Impending Service Interruption on my door. What should I do?

Your best options are:

  • Pay by phone with a live Customer Service Representative during regular business hours ($5.00 fee) 916-685-3556. 
  • Pay with our FREE automated service, available 24/7, have your account # ready and follow the prompts. 916-249-8944
  • Stop by and make a payment in person. Click Here for a map.
  • Log in/Register at www.egwd.org to make payment online.
  • Contact us immediately to ask how to make payment arrangements. 916-685-3556

Q8: I am having difficulty paying my water bill this month. Is there anything I can do?

Yes. We understand that times can be difficult. Contact us or stop by our office to ask how to make payment arrangements. 916-685-3556

Q9: If I have just purchased a home or my home has been sold, do I need to notify Elk Grove Water District?

Yes. You should contact customer service so that we can advise what documentation is needed to set up your new account or close your current account.

Q10: Do you still have questions?

Please contact our office at (916) 685-3556 with any additional questions.

About
About the EGWD
Agendas & Minutes
Board of Directors
Citizens Water Academy
Meeting Calendar & Holidays
Publications
Ordinances

FRCD
History
Community Conservation

Customers
Bill Payment Options
Area Map
FAQs
Reading Your Meter
Water Rates
Water Restrictions
Cross-Connection
Forms
Water Rate Calculator

Departments
Capital Improvement Program
CIP Projects
Development Services
Water Rates
Financial Information
Careers
Benefits Summary
Salary Schedule
Organizational Chart

Conservation
Around the House
Around the Yard
Water Restrictions
Conservation Resources
Report Water Waste

Contact
Contact Us
Who Is My Water Provider?
Report Water Waste
Request Public Records

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