The Operations Division consists of the Treatment, Distribution, and Utility Departments. The purpose of Operations is to operate and maintain all facilities in a manner that safeguards public and employee health, complies with all regulatory requirements, and ensures outstanding customer service.
The Distribution and Utility Departments are responsible for the efficient delivery of water to EGWD customers. This includes maintenance of the water system infrastructure including water mains and pipelines. Other responsibilities include turning service connections on or off, repairing leaks and responding to service requests.
The Treatment Department is responsible for supplying safe and potable drinking water to the public. In order to ensure the system operates effectively and efficiently, regular inspections are conducted on wells and treatment plant equipment. This includes operating, monitoring, and adjusting pumps, valves, and chemical feed systems. Additionally, the Treatment Department is responsible water quality sampling and for compliance with state and federal drinking water regulations and reporting.